PRIVACY POLICY

HOPE HAVEN INTEGRATIVE HEALTH CORP

Effective Date: February 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Hope Haven Integrative Health Corp (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Physical address (if provided)

• Payment information when services are rendered

• Appointment and service-related details

• Opt-in records and timestamps for communication channels (SMS, email, etc.)

Non-Personal Information

• IP address

• Browser type and device information

• Website usage data and analytics

• Cookies and similar tracking technologies

Customer Communication

• Records of inquiries and service requests

• Appointment details and preferences

• Communication history and service-related correspondence

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our healthcare services

• Scheduling and managing appointments

• Processing transactions and payments

• Communicating with you about appointments, billing, and service updates

• Maintaining records of your communication preferences and consent

• Improving website performance and functionality

• Ensuring security, fraud prevention, and regulatory compliance

We do not use your mobile number for marketing unless you have provided specific consent.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including:

• Appointment reminders

• Scheduling confirmations or updates

• Billing notifications

• Responses to inquiries

• Service-related updates

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in.

• We maintain timestamped records of all opt-in actions.

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying STOP.

• You will receive a final confirmation message.

• No further messages will be sent unless you re-opt in.

• Opt-out requests are processed immediately.

Message Frequency & Content

• Message frequency varies based on your interactions with our office.

• Messages are directly related to services you have requested.

• We do not send promotional content without specific consent.

Help & Support

• Reply HELP for assistance.

• Or contact us at: [email protected]

Carrier Information

• Standard message and data rates may apply.

• Carriers are not liable for delayed or undelivered messages.

• Supported carriers include major U.S. carriers and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict safeguards to protect your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only in the following limited circumstances:

Service Providers

• Vendors who assist in business operations (such as website hosting, payment processing, or secure messaging platforms)

• SMS delivery providers solely for the purpose of delivering messages you have consented to receive

• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law, court order, or valid governmental request

• To protect our rights, property, or safety

Business Transfers

• In the event of a merger, acquisition, or asset transfer

• Your data remains protected under this policy

All the above categories exclude text messaging originator opt-in data and consent, except where necessary to deliver SMS services.

5. Data Security

We implement reasonable and appropriate security measures to protect your personal information, including:

• Encryption of sensitive data

• Secure access controls

• Routine security monitoring

• Staff training on data protection

• Secure data storage and backup systems

While we strive to protect your information, no transmission method or storage system is completely secure.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Analyze site traffic

• Improve user experience

• Remember preferences

• Enhance website functionality

You may control cookies through your browser settings. Disabling cookies may limit certain website features.

7. Do Not Sell My Personal Information

Hope Haven Integrative Health Corp does not sell personal information to third parties.

If you have questions about how your personal information is handled or would like to submit a privacy-related request, please contact us at [email protected].

8. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information

• Opt out of marketing emails using the unsubscribe link

• Opt out of SMS by replying STOP

• Withdraw consent for future communications

• Request information about how your data is processed

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Hope Haven Integrative Health Corp.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Hope Haven Integrative Health Corp

Phone: 802-884-8293

Email: [email protected]

Website: https://hopehavenhealth.com

By using our website and services, you consent to this Privacy Policy.